FAQ

Pooch Perks is the ultimate way to Pamper Your Pooch. Each month we ship your dog a monthly themed box that contains fun toys, all natural, Made in USA, treats and other fun goodies so you can pamper your fur-baby.

• Customer satisfaction is something we take very seriously, so each box is customizable depending on your Pooch's needs; size, allergies, plush or durable premium toys and even frequency of box are all all up to you.
• Different monthly theme ensures your fur-baby never gets the same product twice.
• All our products are hand picked and of premium quality . We strive to also be eco-friendly in our choices.
• We ONLY source from Made in the USA treat providers.
• Try it for 1, 3, 6 or 12 Months with NO long term commitment; canceling is super easy.
• Perfect to send to a furry friend as a barkday or howliday gift . One-time purchase options available so you don't need to worry about canceling. We will even transcribe your special gift wishes in an enclosed gift card!!
• One of Pooch Perks most important missions is to give back to dog rescue organizations in US.

Perks boxes are filled with high premium quality toy products and USA sourced and made gourmet few ingredient treats. Unlike other pet subscription box companies that have one standardized box to choose from, Pooch Perks has multiple different Pooch Packages, all customizable for your dogs special needs ( such as grain free treats). Our most "popular box" is the Popular Pooch box which contains 2-3 toys & 3 treats ( you can customize the toys and treats). The Toys Only box contains 3 toys and the Treats Only box contains 3 treat bags and one chew treat. Our smallest box is the Sample box and it brings one plush toy and one treat bag, this box can also be customized to the weight of the dog as all our boxes are.

Joining Pooch Perks is as easy as 1, 2, 3. Literally! Click Boxes, select the size of your Pooch, choose your Pooch Package and then checkout! Easy enough, eh? The hard part is making sure your pooch doesn’t attack the mailman when he comes with their box!

Perks Boxes are available in a variety of sizes for all types of incomes. Boxes range from $11.95 for a sampling of a variety of premium products to $35.95 for a completely customizable premium treats and toy box.

Of course it does! Whether you are subscribing or buying as a gift, you have the option to choose between five different size types. We even have a box for Mixed Households that have multiple size dogs. If your fur-baby grows throughout your plan, you may always contact us to change sizes.

You certainly can! During your sign up process you are able to select what kind of allergies your Pup has. Whether it is chicken, beef, turkey, wheat, corn or soy, etc. we got you and your Pooch covered.

If you have a heavy chewing pooch, you can customize the durability of toys during the sign up process. Choose our Popular Pooch box. Follow the steps and choose durable toys right after "select A Pooch size" Please read the toy manufacturers instructions for proper use and always supervise your pooch. Some examples of what our tough durable toys are made of: natural rubber, tough nylon, rope, zogoflex rubber non toxic latex free. Many of the manufacturers guarantee the durability of their product. Our durable toys are not made for the extreme chewers.

Making everyone dogs happy is our #1 priority. You can easily send your favorite Pooch a care package for 1, 3, 6 or 12 months as easy as it is buying one for your own. Here is how it works:

1. Select Boxes
2. Select Give A Box
3. Choose the duration of the gift (1, 3, 6 or 12 months) and the size of the dog.

And just like that you will make your friend’s dog tail wag!

Just go to the Account Page here and register with the email you used to purchase your box. You will then have access to all you account settings

No hassle canceling! Just Log in to your account. 1. Click "edit" in the "Your Subscription" box. 2. Click "cancel" button. 3. Confirm cancel. You can always reach out to us on the Contact Us page and we can cancel your account for you. Please note, in order to avoid any additional charges, please cancel 7 days prior to your renewal date. IF YOU CANCEL AFTER THE RENEWAL DATE, THERE IS NO REFUND. YOU WILL RECEIVE ALL THE BOXES LEFT IN THE RENEWAL SUBSCRIPTION. Pooch Perks does not send notices to alert subscriber of auto renewals for their subscription. It is the RESPONSIBILITY OF THE SUBSCRIBER to maintain their account email, log in information up to date and if they are having problems logging into their Pooch Perks accounts to inform Pooch Perks Immediately, not having access to your account does not constitute a viable reason for not canceling subscription renewals in a timely manner as specified by Pooch Perks policy.

Changing your subscription plan or plan options is EASY! Just log into your account and you can make multiple changes right online or you can email us at admin@poochperks.com and we're happy to help.

Once your subscription renews, and If you decide to cancel your subscription, we will still ship you the remaining boxes included in your purchased plan. Canceling means your next automatic renewal subscription will not renew.

Most products and monthly dog box plans have a flat rate shipping charge of $2 anywhere is USA.

You can change your billing or shipping address by logging into your account or email us a message at admin@poochperks.com and we can help you out! Pooch Perks will not be held responsible for incorrect shipping addresses and for any incorrect account information such as email address. It is the responsibility of the subscriber to maintain their account email, log in information and credit cards up to date and if they are having problems logging into their Pooch Perks accounts to inform Pooch Perks Immediately!

Your pooch box will be shipped approximately a week from the order date.

As soon as we pack your box you will receive an email with confirmation and tracking information. If you still haven’t received it but the tracking information says it’s been delivered, email us at admin@poochperks.com.

A portion of your monthly Pooch Perks subscription is donated to organizations around the country that rescue abused and neglected dogs. We donate to various organizations we love and based on requests received from vetted organizations that reach out to us directly. Click Here for more information.

We would love to help out any registered 501(c)(3) organization that rescues abused and neglected animals. Send us a message at admin@poochperks.com and we will contact them.

Pooch Perks is ready to answer any and all questions that you may have about an order from our company. The easiest way to contact us is to send us a message at admin@poochperks.com and we will get back to you within 24-48 hours. You can also give us a call Monday-Friday 10AM-5PM EST at 786-534-7057.

If you are a small U.S business with All Natural Made in the USA treat products or fun and durable toys we would love to talk and possibly have your products in our boxes! Send us an email at admin@poochperks.com. Don't forget to include your company brochure and pricing information! We do require samples for testing prior to purchase.

Join our affiliate team and enjoy exclusive coupons & deals and top commi$$ion on all sales! Click Here for more info.

Yes you can. you can shop our store or contact us if you do not see the product on our shop page.

Oh Shitzu! Send us a message at admin@poochperks.com and we will send you a replacement product faster than your pooch can give you those sad puppy dog eyes!

Having 5 large dogs, we feel your pain! We will customize your box with the biggest and toughest toys.

We do not offer refunds for our subscription service, and we do not accept returned items. We will do our best to provide a solution to problems on a case by case basis. We do replace items that are defective. Please contact us with any questions or concerns: admin@poochperks.com.